Enter PIN to get started
Simply enter your PIN which is found on your money transfer receipt after a transaction or at the back of your permanent PCP card. If you need assistance call 1866-372-4545
questions?
 Please call Group of Goldline at
1-866-372-4545.

Use the access numbers below with your Preferred Customer Plus (PCP) card, when calling the U.S. or from one of the following countries:

access numbers
Calling fromAdditional access number
to be used with PIN		Additional
charge*
Canada1-866-841-9914---
Canada1-866-246-1534---
USA1-866-828-2076---
Non-Continental USA incl. USVI & Guam1-866-899-7839$0.10/min
*Rates and fees are subject to change without notice.
Gold Line   
Gold Line Telemanagement Inc. provides Preferred customers phone time at great worldwide rates. In addition there are no connection or hidden fees.
A Preferred Customer Plus Card holder can also purchase additional phone time for credit to the same account. Phone time may be purchased online or by calling 1-866-372-4545.

The Preferred Customer Plus Card phone time can be used either within Canada or from various international countries while traveling.

1Phone service provided by Group of Gold Line. For customer service and current rate information call 1-866-372-4545. Calls are billed in 1-minute increments and are rounded up to the nearest penny. Free phone time rewards expire 90 days after award date. Prepaid minutes expire 365 days after latest recharge.

CALLS INITIATED FROM A PAY PHONE MAY BE SUBJECT TO A SURCHARGE OF 80 cents. International rates differ according to destination; calls to cellular phones will be billed at higher rates. Rates are subject to applicable taxes and may change without notice. Calls to 700, 900 or certain toll-free numbers or operator-assisted calls may be blocked or charged at a higher rate.

CCTS/Complaints

Gold Line is committed to the highest quality of service and customer satisfaction.
Customer concerns are handled by our trained customer service personnel, in accordance with the following process

  • Customer calls into the Gold Line call center and speaks with a first level customer service representative ("CSR").
  • The issue is handled by the first level CSR.
  • If the issue is not resolved by the end of the call or needs further internal processing, an internal ticket is created and forwarded to the appropriate department for further resolution. Customer is given a timeline for the resolution at that time.
  • If first level customer care is not able to resolve the issue or forward to an appropriate department or if the customer is not satisfied with the resolution given, customer is given the option to speak with a team leader (second level CSR).
  • If the second level CSR resolution is not satisfactory to the customer they will be given the option to speak with a team manager or 3rd level CSR for further resolution.
  • In the event that customer is still not satisfied, they will be referred to the "Legal" page on the Gold Line website where they can find a link to the Commissioner for Complaints for Telecommunications Services (CCTS) website and will also be given the CCTS phone number.
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.