A. Unlike other long distance accounts and calling cards, the service is designed to save you money on long distance calls made on your cellular, office and home phone. This service does not replace your existing cellular and local calling plans; it simply allows you to stop paying the high long distance rates charged by your cellular and local long distance provider. Unlike other services, there is no monthly fee, maintenance fee or connection fee.

A. No. You do not require a special phone or additional equipment of any kind. As long as the phone you are using has Touch Tone service, you are ready to use your account.

A. You are not required to use your PIN when placing a call from a registered phone number. If you are making a call where your CallerID is not recognized such as from a non-registered phone number or from a registered phone but you are outside of a local calling area, you will be required to enter your PIN. You may also be required to enter a PIN when calling from registered numbers that are private, hidden or anonymous.

The system does require you to enter a 4 digit personal authentication code every time you call. This is a personalized security code of your choosing which is used to authenticate you as the owner of your account.

A. No. You can only change your PIN if there are security concerns associated with using the number. The new PIN will be a computer generated PIN. For security purposes, you cannot choose your own PIN.

A. Please contact our customer care department and one of our representatives will be happy to assist you.

A. The 4 digit personal authentication code is a personalized security code of your choosing which is used to authenticate you as the owner of your account. You can manage this number from your account pages online or by contacting our customer care department.

A. When you use this service, our system knows you are a customer by recognizing any of your registered phone numbers each time you dial into the service. If you have the Call ID Blocking feature on any of the registered lines, you will have to disable that feature in order to use your account or alternatively keep the Call Blocking service active and use your PIN. If you are unsure of how to disable the feature, please contact your cellular provider or refer to your phone manual.

A. No. You are not required to sign any contracts or agreements. Upon initial sign up you are required to agree to our Terms and Conditions.

A. Click here for a list of all available access numbers or contact our customer care department and a representative will be happy to assist you.

A. Yes, the address book feature should work with this service, on all phones. To use it you will need to program a separate entry for each destination number you would like to call. Each entry will include the local access number for the city you are making the call from, a pause, you 4 digit authentication code, a pause and 1/011 + the area code and destination number of the person you are calling. For example, if you are making a call from Toronto, your entry will look like this: 416-642-8023-Pause-4 digit code-Pause-1-514-555-1234. If you are unsure of how to program pauses into your phone, please refer to your phone manual. Please note that each phone is different and some phones may not have this feature or it may be referred to under a different name, for example, space or link mark. To confirm that you have programmed the access number and pauses correctly, you should hear the following message prior to your call going through: "For this destination you have X minutes remaining." If you are unable to use your address book with this service, you will always have the option to enter each number manually for all calls.

A. Your account will be available for use within one hour of activation.

A. You can recharge your account online through the My Account portal or contact our customer care department and a representative will be happy to assist you.

A. Your account and account balance will expire two years after last use. This means that if your account is not used to make calls within a two year period, it will expire and cannot be used again.

A. Each time you use the service, you will be given your balance before your call is connected. You can also check your balance from the My Account Information page or contact our customer care department.

A. Online through our Sign Up page or contact our customer care department and a representative will be happy to assist you.

A. The Primary Phone Number is the main phone number that you wish your account to be identified with (also referred to as Account Number). We recommend that you register the phone number that you use most often, and that you will most easily remember, as your primary phone number. The primary phone number will also be used to retrieve your account information online and when making deposits to your account.

A. You can register up to 8 separate phone numbers on each account. The 8 phone numbers are comprised of your Primary Phone number and 7 additional phone numbers that you choose. You do not have to register all 8 phone numbers. Phone numbers you wish to register can be any combination of personal and business cellular phone numbers as well as any residential or business landlines.

A. You can retrieve your account information through the My Account pages to add or delete registered phone numbers. However, for your security and protection, if you wish to change your Account Number (Primary Phone Number), you will have to contact our customer care department and a representative will be happy to assist you.

A. Yes. You can make long distance calls from non-registered phone numbers. Please refer to the list of Local Access Numbers for Non-Registered phones or if you are outside of a local calling area, use one of the toll free numbers provided for your calling area (extra charge per minute may apply as detailed in the access numbers page). If you are making a call from a non-registered phone you will be required to enter your PIN.

A. Unfortunately this is not possible. The account can only be used by one caller at a time.

A. You can check rates online by clicking here or contact our customer care department and a representative will be happy to assist you.

A. Yes. Placing a long distance call through our service will use your airtime on your cellular plan but you will not be charged any long distance charges from your cellular provider. If using your phone outside of your coverage area, roaming charges may apply. Always check with your phone provider first.

A. No hidden fees!!!

A. For rates to cellular phones overseas, please click here.